Refund Policy
Version 2026-07 · Effective July 1, 2026
This policy forms part of the Terms of Use. It complies with the Quebec Consumer Protection Act and goes beyond what it requires: we charge no cancellation penalty.
1. You can cancel at any time
You can cancel your enrolment in a course at any time before completing it, and up to 14 days after receiving the certificate, by writing to [email protected]. No penalty applies.
2. What you get back
- You have not completed the course: full refund, no matter how many lessons you have taken.
- You have completed the course: full refund if you ask within 14 days of receiving the certificate. The certificate is then cancelled.
- More than 14 days after receiving the certificate: no refund.
Taxes are refunded in full.
3. How to cancel
Write to [email protected] and include:
- your name and your account email address;
- the order or invoice number;
- the course to cancel.
Never send us your credit card number.
4. Refund timeline
We refund you within 10 days of receiving your request, to the payment method used for the purchase. Your access to the cancelled course ends when the refund is issued.
5. Purchases by an organization
Seats bought by an organization and not yet assigned remain available for 3 years after purchase. During that period, the organization can assign them to its employees or ask for a refund of seats never assigned.
6. Rights by place of residence
If the law of your place of residence gives you a more favourable right, that right applies. This includes the 14-day right of withdrawal in the European Union, Switzerland and the United Kingdom, which this policy already respects.
7. Payment disputes
These rules do not affect your right to contact your credit card issuer. We do invite you to write to us first: we resolve most requests within 2 business days.
8. Contact us
Last updated: October 2026